Return & Exchange Policy

Laverne order return policies:

 

-Products purchased through the website are not returnable through Laverne branches at all.

-The period allowed to return products is seven days from the date of receipt of the order.

-The amount is transferred to the customer’s account within 3-5 working days from the date the product is received by the shipping company.

- Orders paid through Tamara or Tabby will be refunded through Tamara or Tabby.

-The return policy does not include the following products: Laverne samples.

-Laverne perfumes purchased from other applications are subject to the return and exchange policy of the application from which they were ordered.

-Orders from outside the Kingdom of Saudi Arabia are not returnable.

Delivery and cash on delivery service is a paid service in exchange for receiving the order and paying on time. When the product arrives and there is a desire to return, it is deducted for the customer to benefit from it.

- The return and exchange policy does not apply to opened perfumes . Please try the perfume through the attached sample only.

- The return and exchange policy does not apply to any facial, hand or skin care products.

 

 

If you want to return the product and get its value back, you can start the return request by clicking here .

 

Replacement orders:

Steps for replacement in Laverne:

1- Submit a return request through the return platform .

2- Shipping of the product to be returned (shipping cost borne by Laverne).

3- After that, the amount will be transferred to your account after the product arrives.

4- Then you can order any perfume you want.

 

Laverne order exchange policies:

 

-The period allowed for replacing orders is seven days from the date of receipt of the order.

-Laverne will send a paid bill of lading via email within a maximum period of 3 business days to deliver it with the product to the shipping company.

-Shipments outside the Kingdom of Saudi Arabia are not subject to exchange or return.

- The return and exchange policy does not apply to opened perfumes . Please try the perfume through the attached sample only.

 

 In the event of a problem or defect with the product, you must notify us within 3 days of the date of receipt.

If you have any other questions, we are happy to serve you through the Laverne customer service communication channels.

Twitter: @LAVERNECARE

Instagram: LAVERNEKSA

Email: support@laverneksa.com